Key Skills :
When it comes to the skills required for the job of a customer service representative, the list is quite comprehensive. If you’re willing to land a promising job, you ought to ensure that you have most of the below-mentioned skills.
- Good Communication Skills
The first and foremost thing that you need is command over one, preferably two common languages. It will prove to be of great benefit to you if your communication skills are not limited to verbal but also extend to written communication. This will help ensure your recruiter that you’ll be able to handle text-based communication such as emails and messages equally well.
- Technical Capabilities
In the present day era of technology, most customer service centers rely on Customer Relationship Management Software, chat-based service platforms or routed phone calls. Hence, it is recommended that you’re tech-savvy and can handle a few or more of the below-mentioned aspects that are integral to most customer service platforms –
- Customer Support Hardware
- Customer Support Software
- Microsoft Office Suite (Data Entry)
- Interpersonal Skills
In order to actually interact with a customer face-to-face or on a call, in a manner that would make him/her feel relieved after the conversation, you need to have good interpersonal skills. You should be able to speak such that you’re clear, concise, calm and persuasive – all at the same time. In addition, you should be able to handle an angry customer or a one who is bent on instigating a conflict. This is one of the most imperative skills for a customer service representative, and you must mention it in your resume.
- Managerial Skills
No matter what the job title, you always get brownie points if you exhibit good managerial skills. Right from offering training to new employees to managing the ROTA for various employees of the organization. If there is anything that you can manage, you must put it across on your resume. If possible, you should also convey your willingness to take up new responsibilities. This will help your profile stand out in a compelling manner.